Your satisfaction is our success. We strive to provide our customers with the highest level of service possible. We want you to be completely satisfied with your experience. All hardware products you purchase from us carry a 30 day satisfaction guarantee beginning from the day product is shipped from our warehouse, unless otherwise noted.

You can shop with confidence as every product we ship is covered by a manufacturer's warranty, unless otherwise noted. If you have any questions, please contact customer support team.

Hardware Return Policy :

1. A RETURN AUTHORIZATION NUMBER (RA#) must be obtained from our customer support group and is required for ALL returns.

2. The hardware must be returned within 15 days of the issuance of the Return Authorization #. The Return Authorization # expires after that time.

3. Return Authorization #'s are non-renewable.

4. Return shipping charges are the sole responsibility of the customer. A standard 25% restocking fee is applied for all returned hardware.

5. We reserve the right to return any merchandise without a valid RA# to the customer.

6. All returned merchandise must be in the original packaging with the UPC or bar code intact, and all components, manuals and registration card(s) included.

7. Product that is returned incomplete, or damaged will require a deduction, decided by the customer support group. This deduction is final.

8. 30-day money back guarantee does not apply to special order.

9. Defective items will be exchanged for the exact same item only.

10. If you have merchandise that is malfunctioning or seems to be defective, we will do our best to help you obtain technical support from the manufacturer or make arrangements to repair the product. In many cases, the manufacturer can diagnose and resolve concerns over the phone. For more information, please contact our customer support team.

11. Physical damage to motherboards or remote control aircraft being returned voids any return / exchange privileges.

12. Refunds are handled via PayPal®.

13. Service, delivery, and installation charges are non-refundable once performed.

Hardware Return Procedure:

To return a product, please follow the steps outlined below.

1. Obtain a Return Authorization Number (RA#) within 30 days of the original ship date. Contact the customer support team.

2. Please provide the following information when requesting a Return Authorization #: Original transaction number, name of product being returned, reason for return, your name, daytime telephone number and e-mail address.

3. Verify that all merchandise is in the original packaging with the UPC or bar code intact, and that all components, manuals, cables, and accessories are included.

4. For your protection, use a "traceable" ground shipping method.

5. Please send the package to our address printed on the original shipping box.

6. Return the merchandise within 15 days of issuance of the RA#. Print the Return Authorization # clearly on the outside of the package. Packages without a Return Authorization # will be returned to the sender at the sender's expense.

7. Credit will be issued after we receive the package and inspect it for damage or missing parts. Then we will process the return and inform you via email.

This page last modified on May 10, 2011